01_Select Your Partner
Having carefully researched potential mobile operations partners, you’ll likely fall into one of three camps: 1) There is a clear choice and you’re ready to commit, 2) There’s a front runner but you have reservations, or 3) There is a short list. In the latter two cases, weighted scoring can be useful in identifying the partner who is best-aligned with your needs. Create a matrix of criteria, both subjective and objective, assign importance (weight) to each, then grade your candidates. The more meaningful criteria included, the more instructive your results will be.
Depending on your stakeholders and internal processes, price may or may not be weighted. If it is, take care to watch for unrealistically low offers, and consider including long-term value items (such as service and warranty options) in your matrix. In these final stages of partner selection, ask contenders as many questions as come to mind. Ask for references. It’s the most critical decision of your project, and a well-aligned partner will be responsive to thorough vetting.